DIVERSITY TIP OF THE WEEK: Communicate with Patience

Event Type(s): Other,Diversity

Whether you are working with employees or students, you are likely to interact with some non-native English speakers on our campus. Talking loudly doesn't make us any more understood, and repeating yourself more than once usually doesn't help. Patience and compassion can go a long way when communicating with speakers with different language levels and accents. If there seems to be a misunderstanding, you can work to make your words more articulated and clear, and you can rephrase your sentences to avoid jargon, or simply use different words, if the ones you are using are not understood the way you intended.

-- Contributed by Nicholas S. Sakurai, M.A, M.B.A.

For more information, contact:
Jenny Denton
Office of Diversity & Inclusion
+1 301 405 6810

www.diversity.umd.edu




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