When: Thursday, June 07, 2012 9:00 AM - 4:00 PM
Where: 1300 Pennsylvania Ave, NW, Washington, DC : Ronald Reagan Building, Classroom 4
Event Type(s): Training

Looking to gain that extra edge in communicating with coworkers, supervisors, and colleagues? With this 1-day training, you will become more successful at navigating difficult conversations and fostering effective communication in any setting.

This training is for professionals looking to improve communication skills and build positive working relationships that boost productivity.

-Learn strategies to defuse difficult conversations in the workplace
-Recognize disconnect between "message sent" and "message received"
-Gain confidence by practicing key skills in small group role play simulations
-Receive feedback and coaching from experienced trainers

And get a FREE copy of the Harvard Negotiation Project book, Difficult Conversations!

Website: www.icons.umd.edu/training/communication

Ticket Information:
Charges: Early Bird rate until 5/21! $250.00; ;
Phone: 301-314-7884
Website: http://www.certain.com/system/profile/form/index.cfm?PKformID=0x1298613f4a8

For more information, contact:
Jayne A. Nucete
ICONS Project/CIDCM
+1 301 405 4171
jnucete@umd.edu
www.icons.umd.edu/training/home